Please review the list below to help answer your questions. If you still have questions, please email us through the Contact page. We are happy to assist you.
How can I be sure that you are using my loved ones ashes?
We use the utmost care in processing your order and creating your one of a kind keepsake. That includes the handling of any cremains we are sent and returning the remaining inclusions back to you along with your finished order.
As someone who enjoys my own Memory Beads, I know how it is to have my loved ones close to my heart. It is very important to provide this to our customers as well. Morally, I am obligated to use the cremains you have provided. Spiritually, I believe that we can still maintain a connection to the ones who have transitioned and I want to provide whatever tool you feel works for you. Besides, they’re watching!
Please visit our youtube to see a video of our studio, we show how we keep very organized and label everything.
What are Cremains?
It’s the marriage of cremated ashes and remains creating the word cremains.
What items can you use in your memory jewelry?
Some ideas are:
– Dirt from her burial site
– Sand from your favorite beach
– Hair from a brush
– Fur or whiskers
– Flowers from a special event, wedding, birth, funeral, aniversary
– Umbilical cord, placenta or breast milk
– Fabric from clothing or toy
– Cremated remains from a loved one or pet
We are unable to infuse anything that will melt like plastics or synthetic fabrics.
How do you add hair and will it keep it's color?
We add hair or any other inclusion during the time of making your custom glass. Hair is burned into the glass leaving bubbles and ash. The more we have to work with the more the bubbles will be seen.
Hair, fur, nails, whiskers etc all end up looking pretty much the same. Color does not stay as it all just looks like ashes and bubbles.
If you are wanting to preserve the hair we suggest other forms of preservation.
Please see this video.
What do the inclusions look like inside the glass?
What is the process you use to make a Memory piece?
We use a torch and melt the glass onto rods creating custom glass beads and jewelry. Here is a video to see more.
Do you offer custom items beyond what is listed on your site?
On occasion, yes. Each job is considered if we have the time to devote to custom pieces. Summer time is better for custom work, holidays are too busy.
How much of the ashes or hair do you need?
You will need to send approximately one teaspoon of ashes total per order. One teaspoon will make many many pieces. The finished piece will only use a pinch but having one teaspoon allows us to create a little mound so we can easily dip the hot glass into the ashes.
For hair, we can use a small tuft or even as little as one strand. But we prefer at least a pinch of hair. More if you want to see it.
Will there be any leftover ashes or hair? What do you do with them?
Yes, there will most likely be leftover cremains, and they will be sent back to you along with your finished Together Again™ Memorial piece. Usually there is hair left over if enough was sent to us. We always send them back to the customer.
I don't want to open the box of cremains, can I send you the package instead?
It is safer that the entire box of all the ashes is not sent due to the fact that there are USPS restrictions as well as possible loss in transit. USPS requires special paperwork in order to send the entire collection of cremains. The preferred method is inquiring if your funeral home or veterinarian office can collect a teaspoon for you and then you can ship that to our office.
I have the ashes of many loved ones, can I send them all to you?
Yes. Please put all of the cremains into one baggie totaling 1 teaspoon. Then label with your name and the names of the deceased on the bag and triple bag them. If you send them individually we ask for a handling fee for each bag which can be purchased in our “upgrades” page.
I'm planning on scattering the remaining ashes, do you have any thoughts about that?
Yes! Always keep a teaspoon sample, labeled and in a safe place. If you wanted to order another bead, or if your piece breaks or is lost or stolen, it would be nice to be able to make another one with your loved one’s ashes.
Also, before you scatter your cremains, please check the local regulations to be sure of how and when you can “scatter” them.
What if my bead breaks or if I lose it?
While our glass is very sturdy and we anneal the glass for strength and durability, it has a reputation of breaking if it is dropped on hard surfaces or smashed.
As a preventative measure, I ask that all our customers maintain one teaspoon size cremains sample, labeled and kept in a safe place. Once a bead is broken, it is difficult to repair it. However, I do have a few creative tricks up my sleeve. Contact us if this happens and we can discuss your options. In extreme cases, if you have scattered all the ashes, we may be able to recycle your bead into a new piece. However, the design will most likely be completely different depending on the style you had before. Just keep the pieces and we will work with you to create a new design.
If you notice a crack or chip that seems to it has appeared for no good reason, we are happy to take a look at it and discuss replacing it.
Please do not let pets or people chew on the glass.
Do not put it in the laundry or dish washer.
Take your jewelry off for heavier activities such as sports, gardening, or moving boxes during a move.
Do you ship Internationally?
Yes, shipments can be sent almost anywhere. Additional shipping charges will apply. The full value is used in the shipping documents so import taxes may be due at the time you receive the package.
Please expect 1-4 weeks for shipping. Add a few extra weeks during holidays. It can take up to 7-12 additional weeks.
You will have to go to your post office to pick up and claim your item. Import taxes will be due at this time.
How do I ship the inclusions to you?
After you complete your purchase an automated email will be sent to you with more information about shipping.
- To collect the cremains you can use a scoop or spoon. Write your whole name in permanent marker on a zip-lock bag and securely close the contents. Then double bag with a second zip-lock bag.
- Print out your transaction or order form complete with your item description, name and contact information and include with your shipment.
or pets please include a good photo or two if you want the glass to resemble their coat. (I do not work with my computer next to the torch, so it is handy to have a photo).
- Seal your shipping box very well. You can use a flat rate VCR box from USPS.
- Ship USPS via Registered Mail, or Express Mail service.
- Ship USPS only.
USPS Shipping regulations.
USPS regulations (Publication 52, Sections 452.2)
Human ashes are permitted to be mailed provided they are packaged as required in 453b. The identity of the contents should be marked on the address side. Mail pieces sent to domestic address may be sent via Express Mail or Registered Mail service. Mailpieces sent to an International address must be sent via Registered Mail service, and the country listing in the IMM must show that cremated remains are permitted and Registered Mail service must be available for that country.
Powders. Dry materials that could cause damage, discomfort, destruction, or soiling upon escape (leakage) must be packed in siftproof containers or other containers that are sealed in durable siftproof outer containers.
Returns, Refunds and Guarantees
100% Refund if requested before 24 hours or your order is printed, supplies pulled, and order filed.
After 24 hours we will keep $10 for processing paperwork, pulling supplies, filing the order, etc.
After 60 days an additional 5% is held for covering nonrefundable credit card fees and processing.
If we have to return ashes we have a $15 processing fee in addition to the shipping and handling part of your order.
If you have ordered a custom or non listed product, and the metal item has already been purchased, we will send you the finding. Refund for the glass itself will be given. Any custom order fees are non refundable.
Once your bead is approved the bead is yours. If we make a mistake please point it out. Once it is approved and shipped it is considered a finished transaction.
- During the creation process you will have a chance to approve your piece. Once you have made the approval there will be no refunds.
- Refunds will be given if I cannot finish or create your design for any reasonable reason.
- The glass is guaranteed not to be broken, cracked or chipped upon delivery to you. You have 12 days to respond if you notice any blemishes, and a new bead will be made at no extra charge.
- If you drop, smash, or expose the bead to extreme hot or cold temperatures the bead can break. Please be very careful as this is not covered. Your money will not be refunded nor will a piece be replaced for free. Under most normal circumstances your glass will last a lifetime and normal wear should be fine. However, the glass most likely will not survive a laundry washing and drying cycle. It will not survive a dish washing cycle, or a microwave.
Can I order exact duplicate glass?
- Every creation is unique as they are hand made. Many designs have an organic nature. If you order identical beads please allow for subtle differences in shape, size, color, chemistry reactions, and inclusion applications.
- Some beads may take a similar style metal bail loop to accommodate the shape of that particular bead. They are not glued in place until after your approval.
Can I make a change to my order?
Depending on where we are with your order, it may be a $15 charge to change your mind or make edits to your order. We can send you a PayPal invoice to cover our time, restocking, reprinting, communications, etc.
If your piece has already been made it is too late to change your order. You are welcome to place another transaction and we will put it at the front of the line in most cases.